At Hermit Crab City, all sales are final.
Due to the nature of our products and to ensure the health and safety of hermit crabs and their environments, we do not accept returns, exchanges, or offer refunds.
Please double-check your order before completing your purchase. If you have questions or concerns about a product before ordering, feel free to contact us at sales@hermitcrabcity.com — we’re happy to help.
Thank you for supporting responsible and informed hermit crab care!